Returns & Exchanges
We want you to love your purchase, but if you are not completely satisfied, we accept returns of any products in original condition within 90 days of purchase. Whether you bought it online or in-store, we offer easy solutions to ensure you find your perfect fragrance match.
Gather Your Receipt
Locate your original paper receipt, e-receipt, or shipping confirmation email to ensure you receive a full refund to your original form of payment.
Pack Your Items
For online returns, securely pack the unused products in their original packaging and include the completed return form found on your packing slip.
Choose Your Method
Return your items to any Bath & Body Works store location for an immediate exchange or refund, or mail them back to our distribution center using a trackable shipping service.
Receive Your Refund
Once your return is processed, a credit will be issued to your original payment method within 7-10 business days, or you will receive a store credit if a receipt was not provided.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing